Terms & Conditions

Please note that, due to Federal Legislation, no person under 18 years old (including babies) can be admitted to any session unless the film has been classified accordingly.

In the event that a pass-holder is sick/unable to attend/waiting for a test result, please call or email us to avail a full refund. In the event that any TFF is cancelled, the full value will be refunded to the credit or debit card used for purchase.

In locations that include the 5 Film Flexipass, please note that the Flexipass can be redeemed for one ticket per film.

A booking fee of $2 will be charged on all telephone and online bookings. No booking fee is charged on counter sales.

All sessions are general admission only. Please arrive early to secure your seat.

All sessions start at the times indicated in the program. Late arrival for a session may result in non-admittance until a suitable break in the screening and only after the conclusion of a short film screening (if applicable).

If a screening is cancelled, pass holders who have redeemed a ticket for that screening will be given a replacement ticket on request. Single ticket holders for the cancelled screening will receive a replacement ticket of equal value. Cash will not be refunded in any circumstance.

Program details are correct at the time of printing but are subject to change where necessary and without notice. Please check our website for updates or alterations to the published program.

Film piracy, recording or copying is a criminal offence and violation of copyright. Any person caught recording or copying any session will be removed immediately from the venue; all their tickets and passes will be cancelled and every action will be taken to ensure that they are prosecuted to the full extent of both the criminal and the civil law.