Terms & Conditions
SFF WEBSITE TERMS AND CONDITIONS
Who we are
We are the Sydney Film Festival. Our office is at 10 Hickson Road, The Rocks, NSW, 2000. Please note that throughout these terms when we mention “we”, “us”, “our” etc., we mean Sydney Film Festival. When we refer to “you” we mean the user and/or browser of our website.
About these terms and conditions
You are reading the terms and conditions for use of the Sydney Film Festival website. They make a legally binding contract between you and us. Your acceptance of the terms and conditions is made by you browsing our website and is dated to your first use of the website. If you do not accept the terms and conditions or any part of them you should stop using our website immediately.
We reserve the right to make changes to these terms and conditions from time to time which will take effect from the date of posting on the website. Your continued use of the site will mark your acceptance of any changes to the terms and conditions.
Our guiding principle is that your ‘personal data’ is only held to allow us to support and improve your customer relationship with Sydney Film Festival. If you have any concerns about our use of your personal data please email firstname.lastname@example.org. We will investigate complaints, act on emails claiming unjustified exploitation of data and take such further action, as we, in our sole discretion, find appropriate.
TICKETING TERMS AND CONDITIONS
Sydney Film Festival 2023 ticketing terms and conditions are listed below. For Travelling Film Festival terms and conditions please click here.
Cards – We accept Visa and Mastercard payments. We do not accept American Express.
Fees – All online and phone transactions incur a non-refundable $1.60 – $8.00 transaction fee. Bookings made in person incur a flat fee of $1.00.
Refunds – Please check your sessions, times, Subscriptions and Flexipasses are correct prior to payment as there are no refunds on any item sold.
COVID-19 refunds – In the event that a pass-holder is sick with COVID/unable to attend/waiting for a COVID test result, please call or email us to avail a full refund. In the event that any event is cancelled, the full value will be refunded to the credit or debit card used for purchase. Please note there are no partial refunds available including for Flexipass or Subscription purchases.
Replacement Tickets – Tickets are automatically emailed along with your receipt after purchase. They can be accessed in the online account in web or app used to make the booking at any time, or reprinted at the venues by our friendly box office team when SFF box offices are open. Please provide your full name, email and booking number to reprint your tickets.
Exchanges – No exchanges of Subscriptions, Flexipasses, special events, complimentary tickets, discount $10 Hub Tickets, or Opening & Closing Night Galas. Exchanges can be made up until 1 hour prior to the session start time. You cannot exchange a session after this time. Exchanges of single session tickets or Flexipass redeems incur a $2 fee per ticket. Exchanges on a Flexipass can be made online from the program launch.
Concessions – Available to full-time students, pensioners, healthcare card holders, unemployed and seniors. Concession cards must be shown at the box office, cinema doors and on request.
Attending with children – Children aged 2 years and younger are permitted free to screenings, provided they do not occupy their own seat. Please be aware standard film classification laws apply to films with 18+ restrictions.
Industry Concessions – We offer concessions to the following industry groups: Media Entertainment & Arts Alliance (MEAA), Australian Film Institute (AFI), Australian Academy of Cinema Television Arts (AACTA), Screen Producers Association of Australia (SPAA), Australian Cinematographers Society (ACS), Australian Directors’ Guild (ADG), Australian Writer’s Guild (AWG), Australian Screen Editors (ASE), Australian Guild of Screen Composers (AGSC), Australian Production Design Guild (APDG). Guild membership card must be shown at the box office, cinema doors and on request.
Tickets – Ticket prices and allocation are valid at the time of purchase and are subject to change.
Program Times – SFF program times and details are subject to change without notice.
Latecomers – Your ticket guarantees admission if you are seated five minutes before the session begins. Latecomers enter at staff discretion.
For sessions that have a short film screening before a feature-length film, latecomers will not be permitted entry to the cinema after the short film commences. Entry may be granted after the short film concludes at staff discretion.
Cancellations – In the event of a cancelled screening, Flexipass holders will receive a replacement voucher – no refunds are made on Flexipasses. Single tickets will be replaced by tickets of equal value. Subscribers will not be refunded.
Classification – No one under 18 is admitted to 18+ films. Children under 15 will only be admitted to 15+ films with a parent or guardian. Most films in the Family section are classified for All Ages, but please note age recommendations for each film.
Entry to Sessions – All persons seeking admittance to attend an event or session must have a valid ticket, irrespective of their age.
Behavioural Standards – SFF will not tolerate inappropriate behaviour of a theatening, aggressive, or abusive nature towards our audience members, guests, volunteers, staff or partner venue staff. Our Front of House team reserves the right to deny admission to our venues.
Companion Cards – Are accepted for all sessions – please visit a box office or call 1300 733 733 during opening hours. Companion Card tickets can be booked online by adding them to your cart and then entering your Companion Card number on checkout
Access – All SFF venues have wheelchair access. If you require assistance with seating or have other needs, call the box office and information line on 1300 733 733 or email email@example.com.
Copyright – The use of cameras and other recording devices during SFF sessions constitutes a breach of copyright and is strictly prohibited. Any person caught in the act of filming a festival session will be immediately expelled, and the pirated material will be seized. Such persons may be subject to legal action.
Copyright in our website
The images, graphics, text, applets and scripts operating our website (which, collectively, we call “Website Information”) are © Sydney Film Festival 2022 unless otherwise stated. You may view Website Information in a web browser for private browsing purposes only. Copying Website Information into a computer cache or storage device for private on or off-line browsing purposes is also permitted. You may not make a copy of the Website Information or any part of it for any other purpose without our prior written consent, which may be granted at our discretion (or where we do not own the copyright, we will direct you to the owner themselves for such consent). Nothing in these terms and conditions or on our website constitutes a license to use or copy the Website Information.
Occasionally we may publish images or text in which the copyright is not owned by us. Where this is done, and where practicable, we acknowledge the copyright owner. Stills from films are used to promote festival screenings of those films, and their inclusion in the Sydney Film Festival program.
Trademarks in our website
Where practicable, we acknowledge the owners of all trademarks which are referred to in our website.
Accuracy of the Website Information
The Website Information is provided “as is” and we make no representation, endorsement or warranty as to its accuracy. We will not be liable for any action taken (or not taken) in reliance upon the Website Information and such action is taken entirely at your own risk. We reserve the right to make changes to the Website Information to correct any errors or omissions (or at our discretion) without notice and without liability to you.
External websites to which we provide hypertext links are not under our control and we take no responsibility and shall not be liable in any way for their content.
Some of the Website Information may be contributed to us by third parties and we do not control those parties or their information.
Opinions expressed within the Website Information are those of the authors and do not necessarily represent our opinions.
In the unlikely event that you find any inaccurate information on our website or have any complaint about what we have published please email firstname.lastname@example.org. We will investigate on receipt and take such further action, as we, in our sole discretion, find appropriate.
FLEXIPASS (IN CINEMA) CONDITIONS
- Tickets are subject to availability.
- A maximum of 4 tickets per session can be redeemed on a Flexipass (or 2 for Youth Passes).
- Flexipasses cannot be used for Opening Night, Closing Night or Special Events. Special Events include Back by Popular Demand Sessions and film packages.
- Flexipass redemptions can be exchanged online, at a box office, or by calling 1300 733 733 for a $2 fee per ticket.
- Flexipasses cannot be used against any of the Travelling Film Festival programs throughout the year.
- Flexipasses cannot be refunded under any circumstances once they are partially used.
GIFT VOUCHER CONDITIONS
- Gift Vouchers are treated as cash, and cannot be replaced if lost or stolen.
- Vouchers can be used to redeem products sold via the ticketing channels only.
- Vouchers cannot be redeemed for events ticketed by external venues.
- Vouchers cannot be used for any other purchases (including without limitation, candy bar purchases or any purchases from organiser partners and/or sponsors) unless expressly specified.
- Vouchers cannot be returned or exchanged (whether in whole or in part) for cash.
- The value stated on the voucher (or remaining on the voucher after partial redemption) is expressed inclusive of GST.
- Any purchases which exceed the value of the gift voucher will require the holder to pay the difference in price using another form of tender.
- Any balance that remains on the voucher after expiry will not be available for any use.
- Vouchers will expire 3 years after the supply date.
COVID-19 TICKETING CONDITIONS
If you are unable to attend a booked session due to illness or COVID-19 related symptoms, you may exchange your tickets to another date within the 2023 Festival.
Tickets cannot be refunded or exchanged after purchase except as outlined by the Australian Consumer Law and applicable state consumer laws. No partial refunds are available, including for Flexipasses and Subscriptions.
Please don’t visit us if you feel unwell. Please err on the side of caution and log into your SFF account to arrange an alternative attendance date.
The above applies to Subscriptions, Flexipasses and single tickets.