Privacy Statement

Introduction
What follows is an outline of our policy on the information that is compiled naturally by our server when you visit www.sff.org.au. We want to assure you that whatever personal information you give us will be used by us, Sydney Film Festival (SFF), only. Any information collected from this site is entirely confidential and will not be distributed, disclosed or traded with anyone without your consent.

Data collection in general

We at Sydney Film Festival respect your privacy. www.sff.org.au will not collect 'personally identifying information' about individuals unless specifically and knowingly provided by such individuals. In other words, there is no reason for SFF to access your user profile or extract your personal details.
Information about you may be gathered:
    * When buying a ticket via our online ticket system;
    * When signing up for our email bulletin at www.sff.org.au;
    * When ordering a copy of our printed program guide at www.sff.org.au;
    * When entering our competitions at www.sff.org.au.
The only details we will collect are those you choose to supply us with at the time of buying, signing up, ordering or entering. SFF will have sole access to any data you supply and used only to provide the services you have requested of us.

Data collection for statistical purposes

While your 'personally identifying information' is protected as outlined above, we may also, on occasion, collect what is legally referred to as 'anonymous aggregated data'. In other words, information that simply relates to you as a 'person' and not as an individual, solely for statistical purposes. We may use this information for analysis to create profiles for the separate parts of the site. The collected data will not contain any 'personally identifying information' about you. We do not link this information with visitors to the site.
We gather this data to help us understand which parts of our websites are the most popular, where our visitors are going, and how much time they spend there. This information means that we can improve the site and concentrate on making sure that you continue to enjoy it! Your personal information is safe with us.

Online ticket sales

This website facilitates the sale of tickets and passes to the 2016 Sydney Film Festival.

Online ticket payment
 
Sydney Film Festival (SFF) uses eCommerce to provide a secure environment for the authorisation of credit card transactions over the Internet. Confidential information including client credit card details are encrypted the moment they are transmitted from the client's browser to the banking network using industry standard SSL 128-bit RC4 encryption technology.

A customer's credit card details are not stored anywhere on the Internet and the only company who has access to this data is the merchant's bank. The bank also sends confirmation information via the same encryption technology back to the client's browser. These secure processes provide clients with peace of mind when purchasing online.

Please note that a transaction fee between $2 and $7 (inc. GST) will apply to all transactions made over the phone, internet and counter.

Cookies

As is standard practice on many corporate websites, www.sff.org.au uses "cookies" and other technologies to help us understand which parts of our websites are the most popular, where our visitors are going, and how much time they spend there. We also use cookies to customise your experience and provide greater convenience each time you interact with us.www.sff.org.au may place a "cookie" in the browser file of a visitor. The cookie itself does not contain any 'personally identifying information'.
Most browsers are initially set to accept cookies. If you prefer, you can set your browser to refuse cookies or to alert you when cookies are being sent. However, it is possible that some parts of www.sff.org.au will not function properly if you do so.

(Un)Solicited emails

Sydney Film Festival will not send you emails unless you have first given your consent or have signed up for our email bulletin.
Full details on how to unsubscribe will be included in every email bulletin.

A special note to kids

Please ask your parents for permission before you send any information about yourself (your name, address, e-mail address, etc.) to us or anyone else over the Internet.

Parents and guardians

We encourage you to get involved with your children's online usage and to be aware of the activities in which they are participating. Any 'personally identifying information' collected by www.sff.org.au from children will only be used by Sydney Film Festival and its subsidiaries, and affiliates for internal purposes such as market research, and may sometimes be included in our internal database, if the person agrees by submitting 'personally identifying information'. However, such information will not be posted or published by us, nor sold, rented or provided to any third parties.
Additionally, what is called 'anonymous aggregated data' may sometimes be provided to our advertisers for statistical purposes as described above.
If you have any concerns regarding privacy issues, or anything else, please contact us at info@sff.org.au.