Office Manager

Position title:                                                              Office Manager
Reporting to:                                                               Finance & Administration Manager
Position Duration:                                                     Permanent Full-time
Remuneration:                                                           Negotiated

The Sydney Film Festival is one of the longest running events of its kind in the world. Each year the festival brings the best new local and international films to audiences in Sydney. As well premiere features from over forty countries, SFF screens short films, Australian films, documentaries and archive titles. The festival hosts a number of awards to recognise excellence in filmmaking, including the Official Competition, Dendy Awards for Australian Short Films, (which are Academy Award eligible) and Documentary Australia Foundation Documentary Prize.

The Travelling Film Festival, presented by the Sydney Film Festival, is one of Australia’s longest running touring events and is Australia’s longest running touring film festival. The Traveling Film Festival presents a specially curated program of features, documentaries and short films to around 18 communities in regional Australia.


The role of the Office Manager is to work across various disciplines of the organisation, managing the administrative and day to day support of the office environment and maintaining the systems and processes to provide exemplary operational services.

The Office Manager is an integral team member, and has close working relationships with all positions in the organisation.

The role of the Office Manager is a dynamic one with both regular ongoing tasks and seasonal tasks which generally align with the progress of the festival throughout the year.

Broadly speaking the responsibilities of the role can be summarised as follows:

  • Administration and office support for the CEO, staff and Festival Board
  • Administration of office management accounts such as postage and telephones
  • Office 365 and Dropbox Licence Management
  • Database (Filemaker Pro) administration and support
  • Staff induction, basic training and exit management
  • Management of office facilities and staff amenities
  • Liaison with IT support and office telephone and computer management

In detail the Office Manager (OM) tasks include, but are not limited to, those listed below: 

Administrative Support for the Team

  • Reception: welcoming visitors, ensuring security and directing appropriately
  • Answering and referring telephone enquiries
  • Maintaining and distributing staff contact lists
  • Banking, as required, for the Finance Manager
  • Manage company email profile and correspondence–
  • Assist with placement of advertisements for staff positions as needed

Executive Support for the CEO

  • Meeting regularly with CEO to discuss & update calendars, upcoming events and agendas
  • Preparing emails and correspondence for CEO, as required
  • Organising meetings and events.

Board and Finance Committee

  • Organise and diarise the Board and Committee meetings
  • Organising, in liaison with Finance Manager, Festival’s AGM
  • Compile/Proof/PDF and circulate Board and Committee papers

IT Support

  • Setting up and maintaining all computers and phones
  • Setting up conference phone connections in the board room
  • Setting up ramp up area computers and phones
  • Liaising with IT company : set up email addresses, new computers and computer support
  • Maintaining accurate listing of all hardware and software in use - in a computer asset register

Office Maintenance

  • Maintaining the neatness and tidiness of all staff areas particularly the kitchen and the Festival site office
  • Keeping all storage areas (including offsite storage) organised and tidy particularly in the lead up to the Festival
  • Ensuring that all archival matter stored is in good condition and that materials reaching their destruction date are removed/destroyed.

Accounts Payable

Managing a number of office accounts. Account examples: Australia Post, Cabcharge, Office Supplies and Couriers.

Petty Cash

  • Managing the petty cash needs of the business for all expenses less than $50.
  • Reconciling petty cash on a monthly basis
  • Banking as needed for Finance Manager

Merchant Facilities 

  • Managing office EFTPOS machine and preparing a monthly reconciliation of receipts 


  • Ordering Cabcharge vouchers
  • Issuing and accounting for vouchers according to Festival policy, maintaining security at all time
  • Cancelling unused vouchers immediately following annual Festival    

Carbon Data - Database Management (Filemaker Pro)

  • Acting as first point of contact for all staff with respect to the Carbon
  • Data database, in consultation with Operations and Production Manager
  • Ongoing maintenance of core information in the database
  • Providing training for new staff on the structure, functionality and use of the
  • database system
  • Inputting new staff details into Carbon Data System
  • Liaise with Carbon Data staff for software updates and technical assistance

Couriers and Mail

  • Distributing incoming mail
  • Completing Australia Post forms for outgoing mail
  • Organising mail delivery times
  • Organising couriers as required
  • Taking receipt of all office deliveries
  • Order postal stationery such as stamps and Express post satchels      

eNews/Website Maintenance

  • Collating and sending regular Festival e-news and social media items under the direction of the Marketing Manager
  • Regularly review and update the Festival website to ensure completeness and accuracy of Information. Update using the Umbraco portal in consultation with the Customer Relationship Manager.

Premises (Festival House) - Building Management

  • Holding the relationship with building management company including communicating and resolving issues that arise.
  • Undertaking Fire Warden training and communicating necessary information to staff.
  • Issuing, and keeping an accurate listing, of all building access keys and access levels.   

Festival premises - other tenants

  • Maintaining regular contact with other tenants - particularly in respect of shared service areas
  • Maintaining SFF use of shared calendars for facilities such as the meeting rooms on the ground floor
  • Organising and booking meetings in common areas using the common calendar, as required.
  • Organising occasional social occasions  with other tenants 

Staff Induction training     

All new staff to be given initial induction including  training in: database, telephones, festival website,festival timelines, premises, official equipment, and computer protocols.

Staff Meetings

Convening weekly (Tuesday) staff meetings, including preparation and circulation of agenda and action list (in consultation with CEO) and setting up meeting room.        

Stationery and Kitchen Supplies

  • Responsible for ordering office stationery and kitchen supplies
  • Organising after hours catering as required    

Timeline - Smartsheet  

Maintaining the organisation timeline
Travelling Film Festival Support

Assisting the Travelling Film Festival Manager, with administrative duties, mailouts and questionnaire processing, and other tasks as required


Book travel for staff members as required.                


The Office Manager must be self-starting and proactive in their approach to work, able to multitask, and possessing excellent organisational and communication skills.


  • Demonstrated office experience in reception, including phone-answering, correspondence and key tasks such as organising meetings, minute-taking and managing calendars
  • Experience working in a team environment
  • Exceptional customer service skills, coupled with a highly organised nature and excellent attention to detail
  • A flexible attitude to working hours (March – June peak period of festival)
  • Proficient oral and written communications skills
  • Computer systems literate with experience of using Microsoft Office, Filemaker Pro, Excel, PowerPoint and Outlook with the ability to troubleshoot and train staff.
  • The ability to effectively manage time in a multiple task environment with strict deadlines


  • Previous experience working in events, festivals or a cultural organisation
  • Previous experience using database management tools such as FileMaker Pro or Microsoft Access
  • Previous exposure to bookkeeping / accounts payable / accounts receivable administration


Team Focus: Is committed and skilled at working with and assisting others to achieve positive outcomes

Flexible: Demonstrates a willingness to take on new challenges, roles and responsibilities and adapt positively to changing working conditions and priorities

Self-starting: Highly motivated to achieve, shows initiative and acts proactively to deliver excellent results without directive supervision

Interpersonal: Skilled at building rapport, understanding others needs and developing effective working relationships

Resilience:  Able to persist and deliver when faced with challenges and bounces back quickly from setbacks.


To apply, please email your CV and cover letter to For a PDF version of the job description, click here

Applications close Sunday 23 July 2017.