Position Title Box Office Manager
Reporting To Ticketing Manager
Salary Full-time fixed-term role 1 May to 23 June 2017, pro-rata $45,000
The Sydney Film Festival (SFF) is one of the longest running events of its kind in the world. Each June, the Festival brings the best new films from around the world to audiences in Sydney. As well as features and documentaries from over 50 countries, SFF screens Australian films shorts and retrospective titles. The Festival hosts a number of awards to recognise excellence in filmmaking, including the Official Competition, Documentary Australia Foundation Award for Australian Documentary, and Dendy Awards for Australian Short Films (which are Academy Award eligible), incorporating fiction, animation and screenplay categories. SFF also runs the Travelling Film Festival, taking mini-Festivals to 19 venues across regional NSW, the Northern Territory and rural Queensland.
OVERVIEW OF THE POSITION
The Box Office Manager is responsible for coordinating public tickets sales of the 2017 Sydney Film Festival. Key responsibilities include ensuring that superior customer service occurs, together with facilitating the sale of subscription, Flexipass and single tickets over 8 main venues throughout the Festival. Please note that this position is expected to be available to work each day / night of the festival.
The key tasks and responsibilities of the Box Office Manager are:
- Oversee box office staff selling tickets to the general public.
- Managing box office staff training, rosters and queries prior to and during the Festival.
- Manage all box office credit card transactions
- Manage all box office cash handling, including float counts and distribution to venues, and counting and banking of takings in consultation with the Finance and Administration Manager.
- Providing a superior standard of customer service at all times.
- Assist with the sale of Subscription, Flexipasses and single ticket sales over 8 main venues and the distribution of these tickets to patrons.
- Managing exchanges and refunds as required in conjunction with the Ticketing Manager.
- Be the first point of call for any issues that customers may have.
- Oversee the ticketing phone line.
- Liaising with the Ticketing Manager to ensure on-going maintenance of the customer database as it relates to the ticket sales data information.
- Other duties as required.
KEY SELECTION CRITERIA
- Ability to manage cash floats, and reconcile and bank cash sales revenue.
- Experience using calculations and reporting in excel.
- At least three years ticket sales experience. Understanding of online ticketing systems.
- Management experience with a large team of staff, and overseeing their rosters.
- Previous experience at a major event or festival, with a wide range of ticket and booking options.
- Experience working in an organisation which offers subscription, multi-ticket purchase platforms and a large volume of single tickets.
- Ability to work in a high pressured environment, with competing priorities, stakeholders and deadlines.
- Exceptional attention to detail, with excellent written and verbal communication skills.
- Proven experience in a customer service focused role.
- Experience with the Ferve ticketing system.
- Previous experience working in events in the arts or a cultural organisation.
- An interest in film and the film industry.
- A good working knowledge of Sydney, with reference to arts organisations and online audiences.
- Team Focus: Is committed and skilled at working with and assisting others to achieve positive outcomes.
- Flexible: Demonstrates a willingness to take on new challenges roles and responsibilities and adapt positively to changing working conditions and priorities.
- Self Starting: Highly motivated to achieve, shows initiative and acts proactively to deliver excellent results without directive supervision.
- Interpersonal: Skilled at building rapport, understanding others needs and developing effective working relationships.
To apply, please email your CV and cover letter to email@example.com.
Applications close Friday 24 March.